11bad's Privacy Policy

This Privacy Policy ("Policy") applies to all users of the 11bad platform. When you visit the 11bad website, register an account, or use any of our services, you are considered to have accepted the terms of this Policy.

11bad is committed to providing a safe and reliable online gaming environment for players in Bangladesh. Protecting your personal information is our highest priority. Through this Policy, we aim to be transparent about what data we collect, how we use it, and what steps we take to keep your information secure.

This Policy has been prepared in accordance with the applicable laws and regulations of Bangladesh. The 11bad platform is intended solely for individuals aged 21 or older.

11bad may collect the following types of information from you in various circumstances. We only collect data that is necessary to provide and improve our services.

2.1 Information You Provide Directly

When you create an account or use our services, we collect the following information:

• Full name and date of birth (for age verification)
• Email address and mobile number
• Payment details (partial account number for bKash, Nagad, Rocket, or Upay)
• Identity document details (for identity verification where applicable)
• Contact details provided when submitting a support request

2.2 Automatically Collected Information

When you use the 11bad website, the following information may be collected automatically:

• IP address and device type
• Browser type and version
• Site access and navigation data (page views, session duration)
• Gaming activity logs (bets, wins, losses)
• Transaction history and amounts

11bad uses the data we collect for the following legitimate purposes. We never use your information for unnecessary or unauthorized purposes.

1. Account Management: To create, verify, and keep your account secure.
2. Service Delivery: To process gaming services, deposits, and withdrawals.
3. Customer Support: To resolve your questions or complaints — providing assistance via 24/7 live chat and email.
4. Fraud Prevention: To detect and prevent unauthorized activity, money laundering, and fraudulent behavior.
5. Responsible Gaming: To monitor your gaming behavior and promote responsible gaming.
6. Service Improvement: To analyze user experience and improve the quality of the platform.
7. Legal Compliance: To comply with applicable laws and regulations.
8. Communications: To keep you informed about important updates, policy changes, or account-related matters.

11bad does not sell your personal information. However, in certain circumstances we may share limited data with trusted third parties.

Circumstances for Sharing Data

• Payment Processors: Only the data necessary to complete transactions is shared with mobile banking services such as bKash, Nagad, Rocket, and Upay.
• Technology Partners: Data may be shared with technology service providers under contractual confidentiality agreements for the purpose of operating the platform.
• Game Providers: Gameplay-related data may be exchanged with game providers such as Pragmatic Play, Evolution Gaming, Spribe, and Ezugi.
• Legal Authorities: Data may be shared with relevant authorities under legal obligations or by court order.
• Anti-Fraud Organizations: Data may be shared with investigative bodies when necessary to prevent fraud and unethical activity.

When sharing data with third parties, we always ensure that they follow appropriate data protection policies and use the data received solely for the intended purpose.

Cookies and similar tracking technologies are used on the 11bad website. These technologies help improve your browsing experience and monitor site performance.

5.1 Types of Cookies

• Essential Cookies: Required for the basic operation of the site — maintaining login sessions, security verification, and so on. These cookies cannot be disabled.
• Performance Cookies: Used to analyze how well the various pages of the site are functioning.
• Functionality Cookies: Used to remember your language preferences and other personalization settings.

5.2 Cookie Controls

You can control or delete non-essential cookies through your browser settings. Please note that disabling certain cookies may limit access to some features of the site. For more information about our use of cookies, contact us at [email protected].

11bad applies industry-standard security measures to protect your data. Our platform uses SSL encryption technology to secure all data transfers.

6.1 Security Measures

• All data transmissions secured via SSL/TLS encryption
• Passwords stored in encrypted form — no staff member can view them directly
• Regular security audits and vulnerability assessments
• Restricted server access — only authorized staff can access data
• Two-Factor Authentication (2FA) available
• Suspicious login attempts automatically detected and blocked

6.2 Data Retention Period

We retain your data for as long as your account is active and, after account closure, for the period required by legal obligations. Transaction data must be kept for a specific period in accordance with financial regulatory requirements. Once the required period has elapsed, 11bad securely deletes your data or irreversibly anonymizes it.

As a user of 11bad, you have the following rights over your personal data. To exercise these rights, please contact our support team.

7.1 Right of Access

You may request at any time to know what data 11bad holds about you. Upon your written request, we will provide you with a copy of your personal information.

7.2 Right to Rectification

If any of your stored information is inaccurate or incomplete, you may request a correction. We will make the necessary corrections as quickly as possible.

7.3 Right to Erasure

In certain circumstances, you may request that your personal data be deleted. However, we may be required to retain certain data for a specified period due to legal obligations.

7.4 Right to Object to Processing

You have the right to object to the processing of your data for specific purposes, particularly in the case of marketing communications. We will act on such requests as quickly as possible.

7.5 Right to Data Portability

Where technically feasible, you may request your data in a structured, machine-readable format.

11bad is an adult gaming platform. This service is intended solely for individuals aged 21 or older.

We never knowingly collect or store information from any person under the age of 21. If we become aware that a minor is using our services or that their data is present in our systems, we will immediately close that account and delete the associated data.

Parents or legal guardians are requested to contact us immediately at [email protected] if they suspect that a minor in their care is using our services.

11bad reserves the right to update this Privacy Policy from time to time. This Policy may be revised due to business needs, technological changes, or legal requirements.

If any significant changes are made, we will notify you in the following ways:

• A notification will be sent to your registered email address
• A special notice will be displayed on the website
• The date of the latest update will be shown on the Policy page

If you continue to use our services after the updated Policy has been published, you will be considered to have accepted the changes. We therefore recommend that you visit this page regularly.

If you have any questions, concerns, or complaints about this Privacy Policy, the 11bad support team is always here to help. We provide assistance in both Bengali and English.

We take any complaint related to your privacy seriously and work to resolve it quickly. Our goal is to ensure you have control over your information.